Month: December 2024

Slack adds Agentforce ‘hub’ for AI agents

Slack is adding a new way to access AI agents created on parent company Salesforce’s Agentforce platform, with a library of options available in the collaboration app.

Agentforce, which launched in October, is a tool to build AI agents that answer questions and automate tasks for users. Slack has already begun to integrate these Agentforce agents into its app as chatbots available in Slack channels, alongside a range of third-party agents from the likes of Adobe Express, Box, Perplexity and others.

On Tuesday, the company announced that a new Agentforce “hub” is coming to Slack workspaces to help users find the relevant agent to assist with a task. Accessed as a tab on the left-hand sidebar, it provides a list of available and recommended agents that users can browse. 

“From there, you can activate your chosen agent and begin a conversation,” the Slack team said in a blog post. 

Agents are tailored to a variety of use cases; deal assistance, IT help, onboarding, and marketing strategy are some examples Slack detailed. As well as pre-built agents, customers will be able to host their own customized agents in the Agentforce hub. 

Slack also announced the general availability of Slack “actions” that can be added to agent workflows created in the Agentforce Agent Builder tool. This means agents can be prepped to perform tasks such as creating and updating Slack canvas documents, generating Slack lists, and sending direct messages to colleagues. 

Slack "actions" in Agent Builder

“Actions” in Agent Builder allow Slack users to customize AI agents.

Slack

Agentforce agents will also be able to search for information across Slack conversations and connected applications, helping the agent chatbots provide more accurate answers. 

The three sets of features will be generally available in January to customers with both an Agentforce license and a paid Slack license. Details on the consumption-based pricing model for Agentforce agents in Slack is “coming soon,” a spokesperson said.

AI agents have become a major focus for software vendors in recent months, including Asana, Atlassian, Microsoft, and others. Last week, Google announced a variety of agent-related tools, including a new Agentspace application and a revamped NotebookLM AI assistant for customers of its Workspace app suite.

The “agent” concept is used in different ways by different companies; it generally refers to software systems that can take actions on behalf of a user, with varying degrees of autonomy. 

IDC analysts predict that at least 40% of Global 2000 businesses will use AI agents and agentic workflows to automate knowledge work, doubling productivity in the process — at least in cases where the technology is successfully implemented.

That new Copilot key on your keyboard? It’s useless for business

Microsoft’s genAI-based Copilot app for Windows doesn’t work with Microsoft’s identity and access management platform Entra, prompting the company to advise organizations to uninstall the app and reconfigure the Copilot keyboard key to open the Microsoft 365 app instead.

“The Copilot key was originally intended to launch Copilot on Windows,” Microsoft’s Reanne Wong said in a blog post. “This has changed, as we’ve evolved Microsoft Copilot on Windows to better accommodate feedback and needs.

“As we’ve previously shared, Copilot on Windows has been removed, and the Microsoft Copilot app is now only available to consumer users who authenticate with a Microsoft account,” Wong said. “It will not work for commercial users authenticating with a Microsoft Entra account.”

Microsoft says the change is designed to strengthen data security and privacy and simplify the user experience for those signed in with a Microsoft Entra work or school account. Organizations are also advised to use AppLocker to prevent employees from reinstalling Copilot.

Apple updates its IT training courses for latest OS updates

Apple has updated an essential enterprise product — its IT training courses, which have now been updated for the latest iterations of its operating systems, iOS 18, iPadOS 18, and macOS Sequoia. The company first introduced these courses in their current format in 2022 and has updated them with each OS iteration ever since.

The company offers four courses:

  • Apple Device Support (14 hours and 15 minutes of coursework, and an exam).
  • Apple Deployment and Management (11 hours and 45 minutes of coursework, and an exam).
  • Mac Security Compliance (5 hours).
  • Apple Business Essentials.

Who are these courses for?

Apple recognizes there is a growing need for Apple skills to feed enterprise deployments. As ever more enterprises deploy Apple’s kit across their business, the need for trained staff has grown to the extent that demand for these skills is expected to grow faster than for most other occupations. Enterprises need Apple professionals to help manage their systems.

“More people than ever are using Mac, iPad, and iPhone to do their best work, and the demand for Apple-certified IT professionals has never been greater,” Susan Prescott, Apple’s vice president of enterprise and education marketing, said when Apple first introduced these courses

“Apple Professional Training helps anyone with an interest in technology — whether they are changing careers or upping their skill set — pursue high-paying IT jobs with certifications that will stand out to potential employers. We believe deeply in inclusion in technology, so the new courses are self-paced and freely available, and we are working to ensure ability to pay isn’t a barrier to earning Apple certification,” she said at the time.

The training is delivered in an online, self-paced format. Users can demonstrate their competency with two new exams and earn certifications from Apple. Here are more details about the courses:

Apple Device Support

This is an extensive course that looks at every aspect of managing devices in enterprise environments. It focuses on mobile device management (MDM), Apple Accounts, iCloud, Passkeys, security, and app, network, and security management. Essentially, the course should equip IT staffers with the insights they need to prepare devices for management, and to manage them after that. Hardware insights include use of Configurator for setting up network management and how to use diagnostics to figure out device problems. You can follow the course for free, but the exam costs $149. A pass gives you Apple Certified IT Professional status.

More information concerning the course is available here.

Apple Deployment and Management

This core course provides the knowledge, skills, tools, and services required to manage large numbers of Apple devices. It’s an extensive and wide-ranging set of tutorials supported by a certified examination. Once again, you can follow the course for free, but as with Apple Device Support, the exam costs $149; passing it gives you Apple Certified IT Professional status, which is a marketable skill in its own right. Topics covered include MDM planning and preparation, device management, enrollment, and redeployment.

By the time you finish the course you should understand how MDM works on Apple devices and have enough insight to help you set up an appropriate MDM system in your enterprise. More info here.

Mac Security Compliance

The Mac Security Compliance course has seen some significant improvements, including access to the macOS Security Compliance Project (mSCP), an open source attempt to provide a programmatic approach to achieving security best practices. It’s a joint project of federal operational IT Security staff and volunteers from the National Institute of Standards and Technology (NIST), National Aeronautics and Space Administration (NASA), Defense Information Systems Agency (DISA), Los Alamos National Laboratory (LANL), Idaho National Laboratory, Lawrence Livermore National Laboratory, the US State Department, Leidos and the Center for Internet Security (CIS). The five-hour course guides admins through good practice approaches to developing, implementing, and managing security compliance strategy, including reporting and documentation.

More information pertaining to the Mac Security Compliance course is available here.

Apple Business Essentials

This course will help admins get to grips with how device management works on Apple’s systems. It explains the systems, hardware, and software required to bring devices into management with Apple Business Essentials and guide IT through setup, deployment, enrolment, configuration and security for managed devices. The course also explains how to use AppleCare+ with Apple Business Essentials, which is made available within some plans. More information on this course is available here.

Registration for new Apple exams based on the new operating systems is open now. The exam and exam preparation guides are available in English and will appear in Chinese (Simplified), French, German, Japanese, and Spanish by spring 2025.

One thing that is certain, however, is that demand to join these courses will increase in direct response to the company’s growing enterprise market share.

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On Arm PC return rates and CEO posturing

With her claim that retailers are seeing high returns of Arm PCs, Intel interim CEO Michelle Johnston Holthaus appears to be trying to scare buyers off the rival processor architecture. But enterprise buyers who look before they leap have little to fear.

Speaking at Barclay’s annual technology conference late last week, Holthaus said “if you look at the return rate for Arm PCs, you go talk to any retailer, their number one concern is, ‘I get a large percentage of these back because you go to set them up and the things that we just expect [to work], don’t work.’”

Continue reading on CIO.com.

Youtube has a new tool to detect AI-faked celebrities

Fake AI clips of celebrities are becoming increasingly common, something that affects, among other things, artists and actors who have their voices and looks cloned without their permission.

With that in mind, YouTube has announced a collaboration with Creative Artists Agency (CAA) aimed at detecting and removing fake AI clips of celebrities.

CAA has created a database called the CAA Vault that contains digital copies of celebrities’ faces, bodies and voices. The idea is that the new tool can compare the content of uploaded Youtube clips with the information in the CAA Vault; if there’s a match, the clips should be able to be deleted automatically.

According to The Verge, YouTube has also developed a tool that detects when AI has been used to simulate someone’s singing voice.

5 wizardly ways to integrate web apps with Windows

While Windows is a powerful operating system for productivity, so much of what we do with work these days revolves around the web. Whatever your browser of choice — Chrome, Firefox, Edge, Brave, or any of the more contemporary options — there’s a decent chance you spend a fair amount of your workday working with apps inside that environment.

That’s fine: I recommend using the right tool for the job, whatever that is. And often, it’s a web app! But when nearly every application you use exists in a browser tab within a single desktop window, you’re missing out on some of Windows’ most powerful productivity advantages.

So consider this: What if all those web apps you rely on were integrated into Windows — with their own desktop windows, taskbar icons, and more? What if they worked with the Windows taskbar, Alt+Tab switcher, Task View, and Snap

It’s something you can make happen in just a few clicks — if you know the tricks.

Want more Windows tips and tricks? Sign up for my free Windows Intelligence newsletter — three things to try every Friday and free Windows Field Guides as a special welcome bonus!

Windows web app trick #1: Do the download

Many popular web apps now offer official Windows versions, too. It sounds a little obvious, but this wasn’t always as common as it is today. You may have started using a web-based tool when it was available only in a browser, but it may work nicely on your Windows desktop today without any real effort other than taking the time to find the right option.

For example, at our email newsletter-focused small business The Intelligence, we use applications like Notion for documents, Trello for planning, and Microsoft Designer to whip up the occasional piece of AI art. These are normally thought of as web apps, but every single one of them offers an installable Windows desktop application — and I’ve linked the desktop versions in that list.

For file and photo storage, of course, services like Google Drive and even Apple iCloud offer downloadable Windows apps.

And yes, whether you’re using Windows 11 or Windows 10, many of those installable apps are still based on web technologies. But they don’t have to be confined to a browser tab, and going with the “app” version gives you an even richer and more integrated experience.

When in doubt, search the Microsoft Store app for an application or check out its official website for a Windows desktop download.

Windows web app trick #2: Instant install 

Even if an official download isn’t available, you can turn any web page into an “app,” complete with its own dedicated window, taskbar icon, desktop shortcut, and Start menu shortcut. This is particularly useful for strictly web-based applications like Gmail, which you might want to keep just a single click away.

All you need is Google Chrome, Microsoft Edge, or some other Chromium-based browsers. (Unfortunately, Mozilla Firefox doesn’t offer this feature.)

In Google Chrome, first head to the web page you want to use as an app — like Gmail.com, for example. Then, click the menu button, point to “Cast, save, and share,” and select the “Install page as app” option.

In Microsoft Edge, head to the page you want to transform into an app and click menu > Apps > Install this site as an app.

Some pages offer the option to be installed as progressive web apps (PWAs). If you try this same process on such a page, you’ll see a slightly different “Install” option. PWAs often offer more features, like offline support — and they similarly transform the website into its own unique window, with a more native-app-like feel that’ll be right at home on your Windows PC.

Gmail offline settings
With Gmail in its own window, you won’t have to hunt down your email in a browser tab again.

Chris Hoffman, IDG

Windows web app trick #3: The alternate route

While you could give Gmail and Google Calendar their own taskbar icons using the trick we just went over, you also have another option: You could access things like your email and calendar events by pulling their data into other dedicated desktop apps.

There’s no shortage of available native-to-Windows options, but the new Outlook is built right into the Windows operating system you’re using — and it works seamlessly with Gmail and Google Calendar. The classic and once-again-under-development Mozilla Thunderbird application works with both Gmail and Google Calendar, too.

By bringing your web-centric data into any such application, you can then read your emails, get desktop notifications, and send emails right from the native Windows app environment. Unfortunately, Outlook will only let you view Google Calendar events, but Mozilla Thunderbird will let you modify your Google Calendar, too.

While I’m focusing on Gmail here, you could also add mail and calendar from Apple iCloud or Yahoo to these applications. You’d get a more desktop-style email experience complete with offline access.

New Outlook accounts suggestion
Microsoft’s new Outlook email app supports a variety of email accounts.

Chris Hoffman, IDG

Windows web app trick #4: The third-party path

Beyond the big names, your Windows PC supports an array of less well-known native apps that can also do the job and let you work with web-centric data in a Windows app environment. For example, the Fantastical calendar application that was long popular on Macs is now available on Windows PCs. If you use quite a few different calendars and want them all in one powerful application, the $57 per year it costs may be well worth it — particularly for professional purposes. I’ve heard so many good things from Mac users about this application over the years.

Windows 10 had a very nice calendar feature: It would show your calendar events when you clicked the clock, and that worked with Google Calendar. This feature is missing in action on Windows 11 and was lost in the operating system transition, but for $4 you can get the similar Calendar Flyout application for convenient access to Google Calendar and Microsoft-powered calendar events, too. It adds a handy icon to your system tray for easy viewing and clicking. My colleague JR Raphael of Android Intelligence fame says it looks and works exactly as described — and is quite nice to use!

JR’s also a big fan of the Superhuman email application. And, while most people won’t be spending $25 per month for an email application unless they live and breathe email professionally, Superhuman does offer a downloadable Windows desktop application as well.

The point: There’s a whole universe of applications that can better integrate whatever web apps and services you use with Windows. You’ll just need to do a little digging to find the right ones for you.

Windows web app trick #5: The browser tune-up

At the end of the day, there’s nothing wrong with using web apps in your browser — if that’s really how you prefer it. You may go full circle playing with the other options here and conclude that some applications just work best in a traditional browser tab. But there’s still a lot you can do with a browser-tab-based app to turn it into an even more effective productivity tool.

For example, some web applications offer offline support, even while running in your browser. (While many people wonder why offline support is so necessary these days, I like the knowledge that I can always use applications on my laptop even if an airplane’s Wi-Fi isn’t working properly, if there’s some kind of connection blip, or if I’m out and about in an area without readily available internet access.)

Google offers instructions for enabling offline Gmail support and enabling offline Google Calendar access in Google Chrome. Plus, Google will let you enable offline editing for Google Docs. You can also configure offline access in the new Outlook for Windows.

Gmail as its own windowGmail offline settings
Google’s web applications have powerful offline features, but you have to go out of your way to activate them.

Chris Hoffman, IDG

Web applications like Gmail and Google Calendar can also be set as your PC’s default applications for their respective purposes. That means whenever you click an email address on the web or in any other program on your computer, Windows will automatically open a new email draft with that address present within Gmail in Google Chrome. Gmail will normally ask you to set this up when you start using it, so you may have already granted it default email client status.

Beyond that, it’s a good idea to bookmark web apps you use regularly within your browser’s bookmarks toolbar for easy ongoing access. That way, you can get to those quickly by pressing Ctrl+Shift+B from anywhere on the web. 

You may also want to pin especially common applications like Gmail so they’re always ready to go. Check out my collection of Windows browser tab tricks for even more ideas!

Get Windows knowledge in your inbox with my free Windows Intelligence newsletter — three new things to try every Friday and free in-depth Windows Field Guides as soon as you sign up.

5 wizardly ways to integrate web apps with Windows

While Windows is a powerful operating system for productivity, so much of what we do with work these days revolves around the web. Whatever your browser of choice — Chrome, Firefox, Edge, Brave, or any of the more contemporary options — there’s a decent chance you spend a fair amount of your workday working with apps inside that environment.

That’s fine: I recommend using the right tool for the job, whatever that is. And often, it’s a web app! But when nearly every application you use exists in a browser tab within a single desktop window, you’re missing out on some of Windows’ most powerful productivity advantages.

So consider this: What if all those web apps you rely on were integrated into Windows — with their own desktop windows, taskbar icons, and more? What if they worked with the Windows taskbar, Alt+Tab switcher, Task View, and Snap

It’s something you can make happen in just a few clicks — if you know the tricks.

Want more Windows tips and tricks? Sign up for my free Windows Intelligence newsletter — three things to try every Friday and free Windows Field Guides as a special welcome bonus!

Windows web app trick #1: Do the download

Many popular web apps now offer official Windows versions, too. It sounds a little obvious, but this wasn’t always as common as it is today. You may have started using a web-based tool when it was available only in a browser, but it may work nicely on your Windows desktop today without any real effort other than taking the time to find the right option.

For example, at our email newsletter-focused small business The Intelligence, we use applications like Notion for documents, Trello for planning, and Microsoft Designer to whip up the occasional piece of AI art. These are normally thought of as web apps, but every single one of them offers an installable Windows desktop application — and I’ve linked the desktop versions in that list.

For file and photo storage, of course, services like Google Drive and even Apple iCloud offer downloadable Windows apps.

And yes, whether you’re using Windows 11 or Windows 10, many of those installable apps are still based on web technologies. But they don’t have to be confined to a browser tab, and going with the “app” version gives you an even richer and more integrated experience.

When in doubt, search the Microsoft Store app for an application or check out its official website for a Windows desktop download.

Windows web app trick #2: Instant install 

Even if an official download isn’t available, you can turn any web page into an “app,” complete with its own dedicated window, taskbar icon, desktop shortcut, and Start menu shortcut. This is particularly useful for strictly web-based applications like Gmail, which you might want to keep just a single click away.

All you need is Google Chrome, Microsoft Edge, or some other Chromium-based browsers. (Unfortunately, Mozilla Firefox doesn’t offer this feature.)

In Google Chrome, first head to the web page you want to use as an app — like Gmail.com, for example. Then, click the menu button, point to “Cast, save, and share,” and select the “Install page as app” option.

In Microsoft Edge, head to the page you want to transform into an app and click menu > Apps > Install this site as an app.

Some pages offer the option to be installed as progressive web apps (PWAs). If you try this same process on such a page, you’ll see a slightly different “Install” option. PWAs often offer more features, like offline support — and they similarly transform the website into its own unique window, with a more native-app-like feel that’ll be right at home on your Windows PC.

Gmail offline settings
With Gmail in its own window, you won’t have to hunt down your email in a browser tab again.

Chris Hoffman, IDG

Windows web app trick #3: The alternate route

While you could give Gmail and Google Calendar their own taskbar icons using the trick we just went over, you also have another option: You could access things like your email and calendar events by pulling their data into other dedicated desktop apps.

There’s no shortage of available native-to-Windows options, but the new Outlook is built right into the Windows operating system you’re using — and it works seamlessly with Gmail and Google Calendar. The classic and once-again-under-development Mozilla Thunderbird application works with both Gmail and Google Calendar, too.

By bringing your web-centric data into any such application, you can then read your emails, get desktop notifications, and send emails right from the native Windows app environment. Unfortunately, Outlook will only let you view Google Calendar events, but Mozilla Thunderbird will let you modify your Google Calendar, too.

While I’m focusing on Gmail here, you could also add mail and calendar from Apple iCloud or Yahoo to these applications. You’d get a more desktop-style email experience complete with offline access.

New Outlook accounts suggestion
Microsoft’s new Outlook email app supports a variety of email accounts.

Chris Hoffman, IDG

Windows web app trick #4: The third-party path

Beyond the big names, your Windows PC supports an array of less well-known native apps that can also do the job and let you work with web-centric data in a Windows app environment. For example, the Fantastical calendar application that was long popular on Macs is now available on Windows PCs. If you use quite a few different calendars and want them all in one powerful application, the $57 per year it costs may be well worth it — particularly for professional purposes. I’ve heard so many good things from Mac users about this application over the years.

Windows 10 had a very nice calendar feature: It would show your calendar events when you clicked the clock, and that worked with Google Calendar. This feature is missing in action on Windows 11 and was lost in the operating system transition, but for $4 you can get the similar Calendar Flyout application for convenient access to Google Calendar and Microsoft-powered calendar events, too. It adds a handy icon to your system tray for easy viewing and clicking. My colleague JR Raphael of Android Intelligence fame says it looks and works exactly as described — and is quite nice to use!

JR’s also a big fan of the Superhuman email application. And, while most people won’t be spending $25 per month for an email application unless they live and breathe email professionally, Superhuman does offer a downloadable Windows desktop application as well.

The point: There’s a whole universe of applications that can better integrate whatever web apps and services you use with Windows. You’ll just need to do a little digging to find the right ones for you.

Windows web app trick #5: The browser tune-up

At the end of the day, there’s nothing wrong with using web apps in your browser — if that’s really how you prefer it. You may go full circle playing with the other options here and conclude that some applications just work best in a traditional browser tab. But there’s still a lot you can do with a browser-tab-based app to turn it into an even more effective productivity tool.

For example, some web applications offer offline support, even while running in your browser. (While many people wonder why offline support is so necessary these days, I like the knowledge that I can always use applications on my laptop even if an airplane’s Wi-Fi isn’t working properly, if there’s some kind of connection blip, or if I’m out and about in an area without readily available internet access.)

Google offers instructions for enabling offline Gmail support and enabling offline Google Calendar access in Google Chrome. Plus, Google will let you enable offline editing for Google Docs. You can also configure offline access in the new Outlook for Windows.

Gmail as its own windowGmail offline settings
Google’s web applications have powerful offline features, but you have to go out of your way to activate them.

Chris Hoffman, IDG

Web applications like Gmail and Google Calendar can also be set as your PC’s default applications for their respective purposes. That means whenever you click an email address on the web or in any other program on your computer, Windows will automatically open a new email draft with that address present within Gmail in Google Chrome. Gmail will normally ask you to set this up when you start using it, so you may have already granted it default email client status.

Beyond that, it’s a good idea to bookmark web apps you use regularly within your browser’s bookmarks toolbar for easy ongoing access. That way, you can get to those quickly by pressing Ctrl+Shift+B from anywhere on the web. 

You may also want to pin especially common applications like Gmail so they’re always ready to go. Check out my collection of Windows browser tab tricks for even more ideas!

Get Windows knowledge in your inbox with my free Windows Intelligence newsletter — three new things to try every Friday and free in-depth Windows Field Guides as soon as you sign up.

12 Android tips you shouldn’t miss from 2024

Ah, the holidays. No matter what manner of winter celebration you prefer (I’m a Festivus man myself), late December is a fine time for kickin’ back and collecting your thoughts for the coming year.

That means it’s also a fine time for contemplating that crazy little computer in your pocket and the steps you can take to make it even more powerful — ’cause guess what? A few minutes of tuning up now will make your life measurably easier throughout all of 2025. Think of it as a gift to yourself — one that keeps on giving and, best of all, doesn’t cost you a single dime.

In case you missed any of ’em the first go-round or maybe just didn’t have the time to try everything out, here are some of my favorite productivity-boosting Android tips from Android Intelligence in 2024.

So pour yourself some cocoa, polish up the ol’ Festivus pole, and give yourself the gift of finely tuned technology — and be sure to sign yourself up for my free Android Intelligence newsletter, too, so you can get my best Android tips in your inbox all year round (and get a free copy of my awesome Android Notification Power-Pack the second you sign up!).

Android tips #1 and 2: Future features now

7 Android 15 features you can bring to any phone today

These creative workarounds will deliver Google’s latest and greatest goodies onto any Android gadget — no Android 15 upgrade required.

How to bring Android 16’s Notification Cooldown brilliance to any phone today

Google’s next big Android version has an extremely useful new nuisance-reducer — and with a teensy bit of crafty configuration, you can bring a similar superpower to any Android device this instant.

Android tips #3-6: Shortcuts and step-savers

15 advanced Android gesture actions

These simple swipes, slides, and presses will change the way you get around Android — for the better.

30 out-of-sight Android app shortcuts worth surfacing

These out-of-sight Android shortcuts can make you meaningfully more efficient — if you (a) figure out how to tap into their full potential and (b) remember to use ’em.

10 forgotten Android text selection shortcuts

Fly around your phone like a certified Android sorcerer with these oft-forgotten on-demand actions.

Float any website on Android for easy multitasking magic

Now, this is a smart way to wade around the web — and it’s already on your favorite Android phone and just waiting to be found.

Android tips #7-9: Smarter searching

5 advanced tricks for Google’s Circle to Search on Android

Take your Android searching to soaring new heights with these Circle to Search secrets.

How to capture and share a screenshot with Circle to Search on Android

You’d never know it, but Android’s quietly dazzling next-gen search system gained a supremely helpful option this year.

Find Android’s futuristic new search feature

Android’s visual search system got a powerful under-the-hood upgrade of its own in 2024, and if you aren’t using it, you’re really missing out.

Android tips #10-12: Intelligent adjustments

How Android’s notification channels can help you reclaim control

Take total control of exactly when and how your phone alerts you with a simple one-time setup of some easily overlooked options.

18 Android settings that’ll strengthen your security

Some of the most important Android settings are also the most buried — and they’re absolutely worth your while to uncover.

13 fast fixes for common Android problems

Solve annoying issues and get any phone in tip-top shape with these easy-to-implement, expert-approved solutions.

Bonus: 25 tips for your old Android devices

25 great uses for an old Android device 

We all love getting new gadgets, but what to do with the old ones? Here are 25 clever ways to put all your old Android phones and tablets to good use, too.

Thanks as always for reading, and happy holidays to you and yours!

Get even more Googley knowledge with my Android Intelligence newsletter. Three new things to try in your inbox every Friday and six powerful notification enhancements the second you sign up!

12 Android tips you shouldn’t miss from 2024

Ah, the holidays. No matter what manner of winter celebration you prefer (I’m a Festivus man myself), late December is a fine time for kickin’ back and collecting your thoughts for the coming year.

That means it’s also a fine time for contemplating that crazy little computer in your pocket and the steps you can take to make it even more powerful — ’cause guess what? A few minutes of tuning up now will make your life measurably easier throughout all of 2025. Think of it as a gift to yourself — one that keeps on giving and, best of all, doesn’t cost you a single dime.

In case you missed any of ’em the first go-round or maybe just didn’t have the time to try everything out, here are some of my favorite productivity-boosting Android tips from Android Intelligence in 2024.

So pour yourself some cocoa, polish up the ol’ Festivus pole, and give yourself the gift of finely tuned technology — and be sure to sign yourself up for my free Android Intelligence newsletter, too, so you can get my best Android tips in your inbox all year round (and get a free copy of my awesome Android Notification Power-Pack the second you sign up!).

Android tips #1 and 2: Future features now

7 Android 15 features you can bring to any phone today

These creative workarounds will deliver Google’s latest and greatest goodies onto any Android gadget — no Android 15 upgrade required.

How to bring Android 16’s Notification Cooldown brilliance to any phone today

Google’s next big Android version has an extremely useful new nuisance-reducer — and with a teensy bit of crafty configuration, you can bring a similar superpower to any Android device this instant.

Android tips #3-6: Shortcuts and step-savers

15 advanced Android gesture actions

These simple swipes, slides, and presses will change the way you get around Android — for the better.

30 out-of-sight Android app shortcuts worth surfacing

These out-of-sight Android shortcuts can make you meaningfully more efficient — if you (a) figure out how to tap into their full potential and (b) remember to use ’em.

10 forgotten Android text selection shortcuts

Fly around your phone like a certified Android sorcerer with these oft-forgotten on-demand actions.

Float any website on Android for easy multitasking magic

Now, this is a smart way to wade around the web — and it’s already on your favorite Android phone and just waiting to be found.

Android tips #7-9: Smarter searching

5 advanced tricks for Google’s Circle to Search on Android

Take your Android searching to soaring new heights with these Circle to Search secrets.

How to capture and share a screenshot with Circle to Search on Android

You’d never know it, but Android’s quietly dazzling next-gen search system gained a supremely helpful option this year.

Find Android’s futuristic new search feature

Android’s visual search system got a powerful under-the-hood upgrade of its own in 2024, and if you aren’t using it, you’re really missing out.

Android tips #10-12: Intelligent adjustments

How Android’s notification channels can help you reclaim control

Take total control of exactly when and how your phone alerts you with a simple one-time setup of some easily overlooked options.

18 Android settings that’ll strengthen your security

Some of the most important Android settings are also the most buried — and they’re absolutely worth your while to uncover.

13 fast fixes for common Android problems

Solve annoying issues and get any phone in tip-top shape with these easy-to-implement, expert-approved solutions.

Bonus: 25 tips for your old Android devices

25 great uses for an old Android device 

We all love getting new gadgets, but what to do with the old ones? Here are 25 clever ways to put all your old Android phones and tablets to good use, too.

Thanks as always for reading, and happy holidays to you and yours!

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Blood in the iPhones? Apple faces criminal charges

Apple has been accused of knowingly financing a trade characterized by atrocities in criminal litigation launched by the Democratic Republic of Congo (DRC). It relates to use of so-called “blood minerals” in its devices.

While Apple will be the first tech firm to be targeted, it is unlikely to be the last, given that every digital device makes use of these materials.

The accusations reflect an unfortunate truth: that to some extent, the digital world and the devices used to drive it are built on slavery and other forms of human misery.

That’s the take-home message at the heart of the litigation. It claims Apple’s supply chain is contaminated by “blood minerals” (also called “conflict minerals”) sourced in sub-Saharan Africa. Criminal complaints have been filed against subsidiaries of Apple in France and Belgium. In its complaint, the DRC argues that by enabling such contamination within its supply chain, Apple is contributing to atrocities taking place across the region.

What exactly are blood minerals? 

They are rare materials, in this case including tin, tantalum, and tungsten, that are extracted by various forms of coerced labor, including slave and child labor, at mines controlled by armed groups in eastern Congo. These materials are in enormous demand across tech.

To understand the vast suffering generated by the hugely profitable trade, it is important to note that the region has an estimated $24 trillion value of these materials remaining to be tapped — and also has one of the world’s poorest populations. Blood minerals fuel instability and conflict, with armed groups using the profits to purchase weapons, creating a never-ending cycle of violence and misery. Millions have died as a result of the ongoing conflict. This is far from being a new problem

While attempts have been made to mitigate this trade by use of various verification schemes, it remains highly possible that at least one and possibly all of the electronic objects that you use contain at least some minerals sourced from this exploitation.

After all, tin, tantalum, and tungsten are used in solder, semiconductors, batteries, memory, RF filters, and microprocessors, all of which you’ll find in almost any digital device.

Most manufacturers have adopted some form of policy concerning the trade. In fact, the denials of any involvement in the mining and use of conflict minerals are so strong you’d be forgiven for wondering how the trade actually makes any money. But that plausible deniability may not be all it seems.

Apple perhaps not the biggest culprit

While it is the whipping horse for this litigation, Apple may not be the biggest culprit. Eager to be recognized for its “values,” Apple has made big commitments to responsible sourcing, saying that while it doesn’t source materials directly, it does require its suppliers to source materials responsibly.

The company’s Standards for Responsible Sourcing of Materials are based on leading international guidance, including the United Nations Guiding Principles on Business and Human Rights and the Organisation for Economic Co-operation and Development (OECD) Due Diligence Guidance for Responsible Supply Chains of Minerals from Conflict-Affected and High-Risk Areas

“In 2023, 100 percent of the identified tin, tantalum, tungsten, gold (3TG), cobalt, and lithium smelters and refiners in Apple’s supply chain completed assessments to verify compliance with our standards,” the company said last year. “We work with third-party audit programs at an industry-wide level to identify environmental and social, and governance risks at the smelter, refiner, and mining levels.”

The company also sits on the steering committee of the Responsible Minerals Initiative (RMI).

Apple will presumably soon publish its 2024 Conflict Minerals Report, as required by the SEC. Its last report covering 2023 appeared in March 2024. In it, Apple confirmed that it removed 14 smelters and refiners unwilling to face an audit to ensure lack of involvement in the conflict minerals trade. The company has cut ties with 25 manufacturing supplier facilities and 231 suppliers since 2009.

“We view removing a supplier from our supply chain as a last resort, because in our experience, it does not provide workers with needed remedy and could allow violations to continue elsewhere in the industry,” Apple said in its report. 

“Based on our due diligence efforts, including analyzing the information provided by third-party audit programs, upstream traceability programs, and our suppliers, we found no reasonable basis for concluding that any of the smelters or refiners of [tin, tungsten, tantalum, and gold] determined to be in our supply chain as of December 31, 2023, directly or indirectly financed or benefited armed groups in the DRC or an adjoining country,” that report said.

A reliance on systemic wrongdoing?

The DRC’s litigation doesn’t buy some of Apple’s arguments, claiming instead that the company is using them to mask the damage it is doing.

In a press release supplied by Amsterdam & Partners, the litigants claim Apple uses minerals laundered through international supply chains. It is also accused of “using deceptive commercial practices to assure consumers that the tech giant’s supply chains are clean.”

Reuters reports that the complaint filed in France states, “It is clear that the Apple group, Apple France and Apple Retail France know very well that their minerals supply chain relies on systemic wrongdoing.”  

The claim points to Apple’s use of the International Tin Supply Chain Initiative (ITSCI), arguing that Apple is using the discredited monitoring and certification scheme to falsely claim its supply chain is clean. The RMI — a group Apple helps steer — rejected ITSCI two years ago.

The criminal complaint cites research from the United Nations, US State Department, and international NGOs that shows an extensive laundering enterprise through the illegal trade in conflict minerals sourced from Congolese territory. 

“These organizations have demonstrated the dependent nature of relationships between perpetrators of this looting and some of the biggest producers of consumer electronics, such as mobile telephones and computers, and companies in the automotive, aviation and renewable energy sectors,” the press release explains.

A need for a united front

That may be true, and Apple may be able to defend itself using the same argument. 

To truly combat this trade, a true industry-wide commitment must be reached, regulated or self-regulated. In its absence, conflict laundering will continue to be a problem. 

Paula Pyers, Apple’s then Senior Director of Supply Chain Social Responsibility, said as much in 2017: “If more companies do not come to the table to press for change through their own supply chains, particularly in the absence of regulation, the types of systemic change we are all seeking are frankly not going to occur.”

Ultimately, the situation is hard to clarify, in part because alongside the conflict minerals there are also thousands of informal small-scale mines and miners, with some of the world’s poorest people taking great risks to make some money. Corruption and instability at some otherwise ‘clean’ mining sites means conflict minerals can still get into the system, making it next to impossible to deliver a cast-iron guarantee.

The inability to make that guarantee forms part of the argument the DRC is making in this case.

However, it also forms part of Apple’s counter-argument, giving it the power to say that it is already doing everything it can to combat the trade using what resources it has available.

The truth of that argument will be for the courts to decide.

Putting them out of business

The biggest way to prevent any illicit trade is simply to stop using the products based on it.

And when it comes to electronics, one way to do that is to use recycled minerals. That’s precisely what Apple is doing, and fast — rapidly replacing these minerals with recycled materials.

Its most recent Environmental Progress Report promises that cobalt, tin soldering, gold plating, and rare earth elements will all be 100% recycled by 2025. Already, “more than 99 percent of the tungsten in our products comes from recycled sources,” the company said.

While the criminal lawsuit against Apple may generate problems, it may also give the company a podium from which to promote the need for a more unified approach to policing the trade in blood minerals. It will certainly give it a pulpit from which to preach its move to recycled components and work toward a circular manufacturing system. 

What the truth of the matter turns out to be will be for the courts to decide.

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