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Building the foundations of a sustainable innovation strategy

Modern customer demands and evolving technology capability mean smaller businesses are seeking digital transformation as eagerly as their enterprise counterparts.  

 

In the UK, for example, a recent survey by the Federation of Small Business (FSB) suggests that in the past three years, 69% of companies have either brought an entirely new product to market (25%), improved existing products (38%) or improved or introduced new internal or customer-facing processes (25%).  

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The AI data-poisoning cat-and-mouse game — this time, IT will win

The IT community of late has been freaking out about AI data poisoning. For some, it’s a sneaky mechanism that could act as a backdoor into enterprise systems by  surreptitiously infecting the data large language models (LLMs) train on and then getting  pulled into enterprise systems. For others, it’s a way to combat LLMs that try to do an end run around trademark and copyright protections.

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The AI data-poisoning cat-and-mouse game — this time, IT will win

The IT community of late has been freaking out about AI data poisoning. For some, it’s a sneaky mechanism that could act as a backdoor into enterprise systems by  surreptitiously infecting the data large language models (LLMs) train on and then getting  pulled into enterprise systems. For others, it’s a way to combat LLMs that try to do an end run around trademark and copyright protections.

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What a future without browser cookies looks like

Most online users have experienced it. You do an online search for healthcare purposes, travel information, or something to buy and soon you’re being bombarded with emails and targeted online ads for everything related to your search. That’s because browser cookies were tracking you as you performed your searches; they identified you and your activity.

Over the past few years, the online advertising industry has been undergoing a sea change as regulators restricted how cookies can be used and browser providers moved away from their use in response to consumer outcries over privacy.

“They often feel surveilled; some even find it ‘creepy’ that a website can show them ads related to their behavior elsewhere,” according to a recent study by the HEC Paris Business School.

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When a customer gets defrauded, should the enterprise reimburse?

The New York Attorney General’s decision to sue Citibank last week for failing to reimburse customers who'd been victimized by fraud raised some interesting issues for business that go beyond just Citibank. Specificially, when should a customer be reimbursed for fraud and at what point do the customer’s own actions come into play?

To be clear, financial institutions have been routinely refusing to reimburse customers who have done nothing wrong. The far trickier issue is when the customer does indeed do something wrong.

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When a customer gets defrauded, should the enterprise reimburse?

The New York Attorney General’s decision to sue Citibank last week for failing to reimburse customers who'd been victimized by fraud raised some interesting issues for business that go beyond just Citibank. Specificially, when should a customer be reimbursed for fraud and at what point do the customer’s own actions come into play?

To be clear, financial institutions have been routinely refusing to reimburse customers who have done nothing wrong. The far trickier issue is when the customer does indeed do something wrong.

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Apple accuses UK gov’t of ‘unprecedented overreach’ on privacy

In the name of security, the UK government may well have put a cybersecurity target on the nation’s back, with Apple once again warning that proposed changes to the Investigatory Powers Act 2016 are a “serious and direct threat to data security and information privacy.

“We are deeply concerned about the amendments to the Investigatory Powers Bill currently before Parliament, which will put the privacy and security of users at risk," Apple said in a statement. “This is an unprecedented overreach by the government and, if implemented, the UK new user protections could be secretly vetoed globally, preventing us from ever delivering them to customers.”

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Russia hacks Microsoft: It’s worse than you think

Another day, another hack of Microsoft technology. Ho-hum, you might think, this has happened before and will happen again — as surely as the sun rises in the morning and sets at night.

This time is different. Because this time the targets weren’t Microsoft customers, but rather the top echelons of Microsoft itself. And the hacker group, called Midnight Blizzard, or sometimes Cozy Bear, the Dukes, or A.P.T. 29, is sponsored by Russia’s Foreign Intelligence Service (and has been since at least 2008).

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10 must-have security tips for digital nomads

Ive been a digital nomad since 2006. Since then, I’ve spent more time abroad than in the United States, working all the while, no matter where. And I’ve learned a lot about safety, security and privacy in specific locations on the European, African, and American continents — often the hard way.

Lots of people travel for business or vacation. The difference with digital nomads abroad (and bleisure and workcation travelers) is that you’re more likely to be carrying your most expensive electronics, more likely to be staying at an Airbnb than a hotel, and more likely to be in serious trouble if you lose work computers and devices (not to mention passports and your wallet).

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The most significant number from Samsung’s Galaxy S24 announcement

My goodness, there's a lot to be said about Samsung's newly announced Galaxy S24 family of flagship Android devices.

Aaaaand, spoiler alert: We won't be saying most of those things here, in this column, today.

Now, don't get me wrong: Samsung's latest and greatest Galaxy models have tons of good stuff going for 'em. From the eye-catching hardware to the specs to end all specs, Samsung rarely holds back with its top-of-the-line Android offerings. And this year's devices appear to be no exception.

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