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Slack opens up to third-party AI ‘agents’

Slack AI customers can now interact with AI “agents” in other apps, including Asana, Box and Anthropic’s Claude. 

The AI agents, accessible via a new chatbot interface in Slack, let users perform a range of actions in the integrated app, Slack said Monday. 

With the Asana agent, for instance, Slack users can “surface project insights and recommendations, such as status, blockers, next steps, and more,” parent company Salesforce said in a statement. The Adobe Express agent lets users create content such as graphics for social media posts from a prompt without leaving Slack. 

Other agents coming to Slack include Amazon Q Business, Cohere, Perplexity, and Writer.

Users can access the third-party agents via the Slack Marketplace or  create their own agent with “purpose-built APIs,” Slack said. 

A chatbot interface connects with parent company Salesforce’s CRM software. This involves access to Salesforce’s own Agentforce AI assistant, which has been rebranded from Einstein Copilot. From within Slack, the Agentforce AI can provide an update on the status of sales opportunities and cases, recommend next steps, draft emails, and more. 

Salesforce Agentforce AI assistant

Salesforce’s Einstein Copilot has been rebranded Agentforce AI assistant.

Salesforce

Agentforce in Slack is slated to be available in beta next month. 

Other updates to Slack AI — the company’s paid AI service — include note taking in huddles voice and video calls. Here, the transcript of a huddle conversation is used to create a canvas document (Slack’s document editor tool) containing related information such as a meeting summary, action items, and links to relevant files. 

In Slack’s Workflow Builder, users can direct the AI assistant to generate a workflow automation using natural language prompts. 

The Slack AI search function gets an update, too; users can now surface results based on files uploaded or connected to a Slack workspace. Until now, Slack could only search conversations in the app; now the tool can retrieve information from sources such as canvas documents, Google and Microsoft documents, and files in connected apps, Slack said. 

Aside from AI-related features, Slack introduced new templates that can provide a starting point to help users begin a new project. A template for a marketing team could create a Slack channel with a standardized brief in a canvas document, a project plan in a Slack list, and an automated workflow for weekly status updates, the company said. 

Templates will be available in October.

Finally, Salesforce channels — available now to Slack Sales Elevate customers and later to Salesforce Starter Suite customers — are a new type of channel that connects Salesforce CRM records to conversations in a Slack workspace, enabling users to update CRM data without switching screens.

Slack opens up to third-party AI ‘agents’

Slack AI customers can now interact with AI “agents” in other apps, including Asana, Box and Anthropic’s Claude. 

The AI agents, accessible via a new chatbot interface in Slack, let users perform a range of actions in the integrated app, Slack said Monday. 

With the Asana agent, for instance, Slack users can “surface project insights and recommendations, such as status, blockers, next steps, and more,” parent company Salesforce said in a statement. The Adobe Express agent lets users create content such as graphics for social media posts from a prompt without leaving Slack. 

Other agents coming to Slack include Amazon Q Business, Cohere, Perplexity, and Writer.

Users can access the third-party agents via the Slack Marketplace or  create their own agent with “purpose-built APIs,” Slack said. 

A chatbot interface connects with parent company Salesforce’s CRM software. This involves access to Salesforce’s own Agentforce AI assistant, which has been rebranded from Einstein Copilot. From within Slack, the Agentforce AI can provide an update on the status of sales opportunities and cases, recommend next steps, draft emails, and more. 

Salesforce Agentforce AI assistant

Salesforce’s Einstein Copilot has been rebranded Agentforce AI assistant.

Salesforce

Agentforce in Slack is slated to be available in beta next month. 

Other updates to Slack AI — the company’s paid AI service — include note taking in huddles voice and video calls. Here, the transcript of a huddle conversation is used to create a canvas document (Slack’s document editor tool) containing related information such as a meeting summary, action items, and links to relevant files. 

In Slack’s Workflow Builder, users can direct the AI assistant to generate a workflow automation using natural language prompts. 

The Slack AI search function gets an update, too; users can now surface results based on files uploaded or connected to a Slack workspace. Until now, Slack could only search conversations in the app; now the tool can retrieve information from sources such as canvas documents, Google and Microsoft documents, and files in connected apps, Slack said. 

Aside from AI-related features, Slack introduced new templates that can provide a starting point to help users begin a new project. A template for a marketing team could create a Slack channel with a standardized brief in a canvas document, a project plan in a Slack list, and an automated workflow for weekly status updates, the company said. 

Templates will be available in October.

Finally, Salesforce channels — available now to Slack Sales Elevate customers and later to Salesforce Starter Suite customers — are a new type of channel that connects Salesforce CRM records to conversations in a Slack workspace, enabling users to update CRM data without switching screens.

Slack opens up to third-party AI ‘agents’

Slack AI customers can now interact with AI “agents” in other apps, including Asana, Box and Anthropic’s Claude. 

The AI agents, accessible via a new chatbot interface in Slack, let users perform a range of actions in the integrated app, Slack said Monday. 

With the Asana agent, for instance, Slack users can “surface project insights and recommendations, such as status, blockers, next steps, and more,” parent company Salesforce said in a statement. The Adobe Express agent lets users create content such as graphics for social media posts from a prompt without leaving Slack. 

Other agents coming to Slack include Amazon Q Business, Cohere, Perplexity, and Writer.

Users can access the third-party agents via the Slack Marketplace or  create their own agent with “purpose-built APIs,” Slack said. 

A chatbot interface connects with parent company Salesforce’s CRM software. This involves access to Salesforce’s own Agentforce AI assistant, which has been rebranded from Einstein Copilot. From within Slack, the Agentforce AI can provide an update on the status of sales opportunities and cases, recommend next steps, draft emails, and more. 

Salesforce Agentforce AI assistant

Salesforce’s Einstein Copilot has been rebranded Agentforce AI assistant.

Salesforce

Agentforce in Slack is slated to be available in beta next month. 

Other updates to Slack AI — the company’s paid AI service — include note taking in huddles voice and video calls. Here, the transcript of a huddle conversation is used to create a canvas document (Slack’s document editor tool) containing related information such as a meeting summary, action items, and links to relevant files. 

In Slack’s Workflow Builder, users can direct the AI assistant to generate a workflow automation using natural language prompts. 

The Slack AI search function gets an update, too; users can now surface results based on files uploaded or connected to a Slack workspace. Until now, Slack could only search conversations in the app; now the tool can retrieve information from sources such as canvas documents, Google and Microsoft documents, and files in connected apps, Slack said. 

Aside from AI-related features, Slack introduced new templates that can provide a starting point to help users begin a new project. A template for a marketing team could create a Slack channel with a standardized brief in a canvas document, a project plan in a Slack list, and an automated workflow for weekly status updates, the company said. 

Templates will be available in October.

Finally, Salesforce channels — available now to Slack Sales Elevate customers and later to Salesforce Starter Suite customers — are a new type of channel that connects Salesforce CRM records to conversations in a Slack workspace, enabling users to update CRM data without switching screens.

Slack opens up to third-party AI ‘agents’

Slack AI customers can now interact with AI “agents” in other apps, including Asana, Box and Anthropic’s Claude. 

The AI agents, accessible via a new chatbot interface in Slack, let users perform a range of actions in the integrated app, Slack said Monday. 

With the Asana agent, for instance, Slack users can “surface project insights and recommendations, such as status, blockers, next steps, and more,” parent company Salesforce said in a statement. The Adobe Express agent lets users create content such as graphics for social media posts from a prompt without leaving Slack. 

Other agents coming to Slack include Amazon Q Business, Cohere, Perplexity, and Writer.

Users can access the third-party agents via the Slack Marketplace or  create their own agent with “purpose-built APIs,” Slack said. 

A chatbot interface connects with parent company Salesforce’s CRM software. This involves access to Salesforce’s own Agentforce AI assistant, which has been rebranded from Einstein Copilot. From within Slack, the Agentforce AI can provide an update on the status of sales opportunities and cases, recommend next steps, draft emails, and more. 

Salesforce Agentforce AI assistant

Salesforce’s Einstein Copilot has been rebranded Agentforce AI assistant.

Salesforce

Agentforce in Slack is slated to be available in beta next month. 

Other updates to Slack AI — the company’s paid AI service — include note taking in huddles voice and video calls. Here, the transcript of a huddle conversation is used to create a canvas document (Slack’s document editor tool) containing related information such as a meeting summary, action items, and links to relevant files. 

In Slack’s Workflow Builder, users can direct the AI assistant to generate a workflow automation using natural language prompts. 

The Slack AI search function gets an update, too; users can now surface results based on files uploaded or connected to a Slack workspace. Until now, Slack could only search conversations in the app; now the tool can retrieve information from sources such as canvas documents, Google and Microsoft documents, and files in connected apps, Slack said. 

Aside from AI-related features, Slack introduced new templates that can provide a starting point to help users begin a new project. A template for a marketing team could create a Slack channel with a standardized brief in a canvas document, a project plan in a Slack list, and an automated workflow for weekly status updates, the company said. 

Templates will be available in October.

Finally, Salesforce channels — available now to Slack Sales Elevate customers and later to Salesforce Starter Suite customers — are a new type of channel that connects Salesforce CRM records to conversations in a Slack workspace, enabling users to update CRM data without switching screens.

How macOS Sequoia can help you at work

Along with iOS 18, Apple today is releasing macOS Sequoia, iPadOS 18, and the latest update to watchOS. (Apple Intelligence, which isn’t expected to begin to appear until next month, has gotten a lot of attention, but the pre-AI versions of these operating systems offer plenty of useful features and updates.)

Focusing today on macOS Sequoia, should you upgrade immediately? That depends. 

There are good things to tempt you, but you might need to wait — particularly if third-party services or applications you use (especially higher-end apps) don’t yet support the new OS.

If Apple Intelligence is the thing you’re most interested in, there’s no need to rush, since those tools won’t available until October in some countries, and next year in others. Global launch (including in Europe) will follow. Apple will also let Mac admins manage access to the service.

So, what’s Sequoia got to make you swoon if you ignore Apple Intelligence?

iOS, Mac, and iPhone: S.W.A.L.K.

What may turn out to be one of the most useful productivity-enhancing features in Sequoia is the increased integration between the Mac and iPhone. While EU customers won’t get this feature yet, iPhone Mirroring lets you use your iPhone on your Mac in a compact mini window. This lets you interact with iPhone apps via your Mac, and also lets you drag-&-drop files between the devices (though, that feature won’t debut until later this year). I think this could get really interesting if you use an iPad and a second Mac, too, as the implication is that you’ll be able to move files and folders around between the machines to your heart’s content in a quite focused way.

A second integration means notifications received on your iPhone can also appear on your Mac. 

Manage busy desktops

Dragging a window to the edge of the screen will automatically place that window in a tile in the main window. This works across multiple windows, making it much easier to parse information from numerous websites and applications in one clear to the eye view. You can shift windows around, if you like.

Solving the eternal presentation headache

If you use Webex, Zoom, or even FaceTime, Sequoia will show you a view of what will be made visible to other meeting attendees when they share their screen before they actually share it. If you’ve ever unexpectedly needed to share a document during a meeting while other confidential items are open on your Mac, you’ll recognize what a small but handy improvement this is.

Even experienced Zoom hosts can’t help but exhale a little when they share their screen, as this is never quite as certain as you need for comfort. Now, it is.

Safari redesigned to get web clutter out of your way

Safari is smarter than before. You’ll be able to read page summaries or gather together links at the touch of a button. Reader view has been improved with a variety of features, including auto-generated table of contents to make navigating complex pages much easier. If a page features video, Safari will either open the clip in a big window or pop it inside a smaller pop-up window if you decide to navigate to another site while leaving the original site window open.

Finally, Safari will let you hide distracting items such as subscription pop-ups from view when you visit a site. 

Notes, Reminders, and Calendar

Just as on the iPhone, Mac users can expect audio transcription and summarization features in Notes when Apple Intelligence appears. The app has also become more capable, with collapsible section headers and different text and highlight colors. Finally, if you record a call taken on your iPhone, a transcript will be created that can also sync with Notes on your Mac.

Calendar and Reminders work more smoothly now, with Reminder tasks showing up in Calendar and a Month view that lets you see both Calendar and Reminder entries at a glance.

macOS Sequoia na MacBooku Pro

Apple

The Password application

Apple’s all-new Password application is a new skin on Keychain, making the information — passwords, passkeys, Wi-Fi passwords — much more accessible and usable than before. The app uses iCloud to sync across all your logged-in Apple devices (and Windows hardware using the iCloud for Windows application).

Better collaboration tools

Freeform remains a really useful collaborative space where teams can work on ideas together from whatever Apple device they happen to use. On the Mac, the latest iteration includes a new diagramming mode to connect different objects and usability improvements when moving around a large board using a mouse.

Some Siri intelligence

Kick the system around and you’ll find a new accessibility tool that lets you make custom voice commands to invoke Shortcuts. You might use this to set up a tool that lets you ask Siri to create a PDF from what you are reading on a Mac, for example. You can find these options in System Settings>Accessibility>Vocal Shortcuts.

Smaller, useful tweaks

A handful of additional system tweaks wipe old annoyances away. You can schedule when messages are sent, for example. Another change allows you to install larger applications (more than 1GB) on external drives, subject to some restrictions. You also won’t need to have double the amount of space for an app on your drive to install it. 

In addition:

  • An updated Calculator application lets you see mathematical expressions and previous calculations, and integrates with Notes to create what Apple calls Math Notes. The latter is essentially a way to do algebraic equations on your Mac. 
  • There’s a new Keep Downloaded option that will ensure a local copy of a file is kept on your Mac rather than being stored in iCloud.

One more thing? 

Apple has shipped a Chess application with Macs for decades. Yet the last time this got updated was with Mac OS X 10.3 Panther — 20 years ago. The historically important game, probably included in the Mac because Steve Jobs liked Chess so much, clearly isn’t on Apple’s speedy upgrade cycle. In Sequoia, it finally gets a makeover with new graphics, though sadly without a 3D or Kriegspiel mode.

Which Macs does macOS Sequoia work with?

If you ignore Apple Intelligence, the new Mac operating system is compatible with the following devices:

  • MacBook Pro (2018 and later).
  • MacBook Air (2020 and later). 
  • Mac mini (2018 and later).
  • iMac (2019 and later). 
  • iMac Pro (2017 and later). 
  • Mac Pro (2019 and later). 
  • Mac Studio (2022 and later).

The problem is that not all of the above devices support Apple Intelligence. To use Apple Intelligence, you need to be working with a Mac running an M1 or later Apple Silicon chip. No Intel Macs will run Apple Intelligence.

Finally, on security — once macOS Sequoia is available, it will be the only version to receive full security updates in the next 12 months. The two most recent versions (Sonoma and Ventura) will get some updates, but Monterey and earlier versions will get none. This means that if you rely on Macs, it’s worth ensuring you know which machines you run, what version of the OS they use, and what data they have access to.

Please follow me on LinkedInMastodon, or join me in the AppleHolic’s bar & grill group on MeWe.

Microsoft revamps M365 Copilot chatbot with Pages shared ‘canvas’

Microsoft has added a new collaborative document tool to the Microsoft 365 Copilot chatbot that lets users store and share information created by the generative AI (genAI) assistant. It’s one of several M365 Copilot features announced Monday, including new Copilot features in apps such as Teams, Outlook, and Excel. 

Microsoft describes Copilot Pages as a “dynamic, persistent canvas” accessible within Copilot’s Business Chat conversational interace.

With Pages, users can paste Copilot responses into a collaborative document that can be accessed and edited by coworkers. The document can be shared as a link or embedded in another M365 document as a Loop component

“Pages takes ephemeral AI-generated content and makes it durable, so you can edit it, add to it, and share it with others,” said Jared Spataro, Microsoft corporate vice president. “You and your team can work collaboratively in a page with Copilot, seeing everyone’s work in real time and iterating with Copilot like a partner, adding more content from your data, files, and the web to your Page.”

Copilot Pages will be available later this month for M365 Copilot customers and via the free-to-use Copilot, provided users are signed in with a Microsoft Entra account — Microsoft’s identity and access management system. 

Microsoft also announced updates to Copilot in various M365 apps, including the general availability of the M365 Copilot in Excel; it had been in beta since the M365 Copilot launch last November. Updates in Excel include the ability for the assistant to access data that hasn’t been formatted in a table; support for additional formulas, such as XLOOKUP and SUMIF; and the ability to work with text as well as numerical data. 

It’s also possible to perform data analysis using Python in Copilot (a feature now in public preview).   

“Now, anyone can work with Copilot to conduct advanced analysis like forecasting, risk analysis, machine learning, and visualizing complex data — all using natural language, no coding required. It’s like adding a skilled data analyst to the team,” said Spataro. 

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Copilot in Outlook can now help users prioritize emails.

Microsoft

In Outlook, the “Prioritize my inbox” feature highlights emails the Copilot considers to be of interest to a user, along with a summary of the email’s content. Users will be able to tell the Copilot which topics, people, and keywords are most important to them when the feature is available in public preview later this year. 

In PowerPoint, a Copilot update lets users create presentations with an organization’s branded template andpull approved images stored in SharePoint Organization Asset Library. 

A new feature coming to the Teams Copilot later this month allows the genAI assistant to provide information on meetings based on both video and text conversations, while Copilot in Word can now add in data kept in emails and meetings (in addition to searching web data and files such as Word and PDFs). For Copilot in OneDrive, users will be able to ask the AI assistant to compare up to five documents when the feature launches later this month.

Finally, Microsoft has announced general availability of Copilot agents, which lets users customize the tool to automatically carry out business processes. 

Despite significant business interest in the possibilities of Copilot, many Microsoft 365 customers have yet to deploy the assistant widely across their organizations. A combination of data security concerns related to its use internally, as well as questions over the value it provides and the significant change management efforts required to implement the technology successfully, are all factors in the rollout pace.

The latest announcements improve the Copilot experience within apps such as Excel and PowerPoint and enhance the usefulness of the AI assistant, said Jason Wong, distinguished vice president analyst at Gartner.

He also pointed to the addition of Copilot Pages and the Team Copilot announced in May, both of which open the AI assistant to collaborative uses in addition to individual productivity. Copilot agents can provide “role-based and domain specific knowledge to be accessed through Copilot,” he said. 

“Some Gartner clients are inquiring about Copilot Studio and how to extend generative AI to curated knowledge bases, but most are looking for something even simpler like the Copilot in SharePoint experience, which is currently in preview,” said Wong.  

“However, it remains to be seen if all these new capabilities can drive the sticky adoption that Microsoft wants, since there’s already a lot of change fatigue in the workforce brought on by new generative AI features from many vendors and products.”

Everything we know about Apple Intelligence

Apple’s latest iPhones support a new breed of Apple AI called Apple Intelligence, a collection of artificial intelligence (AI) tools that will be made available across the company’s platforms starting in October with the release of iOS 18.1, iPadOS 18.1, and macOS Sequoia 15.1.

Apple Intelligence supplements Apple’s existing machine-learning tools and relies on generative AI (genAI) technology similar to that used by OpenAI’s ChatGPT. Apple’s version to a great extent runs on its own self-trained genAI models, which are built to be integrated across platforms, capable of using a user’s personal information, and private by the design.

Announced at this year’s Worldwide Developer’s Conference in June, Apple Intelligence is designed “to make your most personal products even more useful and delightful.” (That’s how Apple CEO Tim Cook described it.)

Essentially, the company has moved to build an AI ecosystem that is personal, private, and powerful, what Apple calls “AI for the rest of us.”

Here’s a look at what’s coming and how Apple got to this point.

Why Apple Intelligence matters

Apple has worked with AI since its earliest days (more about this below), but in in the last couple of years — since the arrival of ChatGPT and others — the company has been perceived as falling behind its competitors. There are many reasons for that, not least that Apple’s innate secrecy was a turn-off to researchers at the cutting edge of AI. Internal squabbles over precious R&D resources may also have slowed development.

But one moment that might have changed the scene took place over the winter holidays in late 2023, when Apple Senior Vice President for Software Craig Federighi tested GitHub Copilot code completion. He was reportedly blown away — and redirected Apple’s software development team to begin to apply Large Language Models (LLMs, a basic part of genAI tools) across Apple products. The company now sees this work as foundational to future product innovation and has diverted vast quantities of resources to bringing its own genAI technologies to its devices.

Analysts note that with Apple Intelligence soon to be available across the newer Macs, iPhones, and iPads, the company could quickly become one of the most widely used AI ecosystems in the world. (Wedbush Securities analyst Daniel Ives predicts Apple’s devices will be running 25% of global AI soon.) This matters, since AI smartphones and PCs will drive sales in both markets across the coming months, and Apple now has a viable product family to tout.

How Apple approaches Apple Intelligence

To deliver AI on its devices, Apple has refused to dilute its longstanding commitment to user privacy. With that in mind, it has developed a three-point approach to handling queries using Apple Intelligence:

On device

Some Apple Intelligence features will work natively on the device. This has the advantage of working faster while preserving privacy. Edge-based processing also reduces energy requirements, because no cloud communication or server-side processing is required. (More complex tasks must still be handled in the cloud.)

In the cloud

Apple is deploying what it calls Private Cloud Compute. This is a cloud intelligence system designed specifically for private AI processing and capable of handling complex tasks using massive LLMs.

The idea behind this system is that it provides the ability to flex and scale computational capacity between on-device processing and larger, server-based models. The servers used for these tasks are made by Apple, use Apple Silicon processors, and run a hardened operating system that aims to protect user data when tasks are transacted in the cloud. The advantage here is you can handle more complex tasks while maintaining privacy.

Externally

Apple has an agreement with OpenAI to use ChatGPT to process AI tasks its own systems can’t handle. Under the deal, ChatGPT is not permitted to gather some user data. But there are risks to using third-party services, and Apple ensures that users are aware if their requests need to be handled by a third-party service. 

The company says it has designed its system so when you use Private Cloud Compute, no user data is stored or shared, IP addresses are obscured, and OpenAI won’t store requests that go to ChatGPT. The focus throughout is to provide customers with the convenience of AI, while building strong walls around personal privacy.

Apple Intelligence

Apple

What Apple Intelligence features exist?

Apple has announced a range of initial features it intends making available within its Apple Intelligence fleet. The first new tools will appear with iOS 18.1, which is expected to appear when new Apple Silicon Macs and iPads are introduced later this fall.

Additional services will be introduced in a staggered rollout in subsequent releases. While not every announced feature is expected to be available this year, all should be in place by early 2025. In the background, Apple is not resting on its laurels; its teams are thought to be exploring additional ways Apple Intelligence can provide useful services to customers, with a particular focus on health.

At present, these are the Apple Intelligence tools Apple has announced:

Writing Tools

Writing Tools is a catch-all term for several useful features, most of which should appear in October with iOS 18.1 (and the iPad and Mac equivalents). These tools work anywhere on your device, including in Mail, Notes, Pages, and third-party apps. To use them, select a section of text and tap Writing Tools in the contextual menu.

  • Rewrite will take your selected text and improve it.
  • Proofread is like a much smarter spellchecker that checks for grammar and context.
  • Summarize will take any text and, well, summarize it. This also works in meeting transcripts. 
  • Priority notifications: Apple Intelligence understands context, which means it should be able to figure out which notifications are most important to you.
  • Priority messages in Mail: The system will also prioritize the emails it thinks are most important.
  • Smart Reply: Apple’s AI can also generate email responses. You can edit these, reject them, or write your own.
  • Reduce Interruptions: A new Focus mode that is smart enough to let important notifications through.
  • Call transcripts: It is possible to record, transcribe, and summarize audio captured in Notes or during a Phone call. When a recording is initiated during a call in the Phone app, participants are automatically notified. After the call, Apple Intelligence generates a summary to help recall key points.

Search and Memory Movies in Photos

Search is much better in Photos. It will find images and videos that fit complex descriptions and can even locate a particular moment in a video clip that fits your search description.

Search terms can be highly complex; enter a description and Apple Intelligence will identify all the most appropriate images and videos, put together a storyline with chapters based on themes it figures out from within the collection, and create a Memory Movie. The idea is that your images are gathered, collected, and presented in an appropriate narrative arc; this feature is expected to debut with iOS 18.1.

Clean Up tool in Photos

At least in my parts of social media, the Photos AI tool that most seemed to impress early beta testers was Clean Up. This super-smart implementation means Apple Intelligence can identify background objects in an image and let you remove them with a tap. I can still recall when removing items from within images required high-end software running on top-of-the-range computers equipped with vast amounts of memory.

Now you can do it in a trice on an iPhone.

Image Playground for speedy creatives

Expected to appear in iOS 18.2, Image Playground uses genAI to let you create animations, illustrations, and sketches from within any app, including Messages. Images are generated for you by Apple Intelligence in response to written commands. You can also choose between a range of themes, places, or costumes, and also create an image based on a person from your Photos library.

The feature is also available within its own app and should appear in December.

Genmoji get smarter

Genmoji uses genAI to create custom emoji. The idea is that you can type in a description of the emoji you want to use and select one of the automatically generated ones to use in a message. You will also be able to keep editing the image to get to the one you want. (The only problem is that the person on the receiving end may not necessarily understand your creative zeal.)

This feature should show in December with iOS 18.2.

Image Wand

This AI-assisted sketching tool can transform rough sketches into nicer images in Notes. Sketch an image, then select it; Image Wand will analyze the content to create a pleasing and relevant image based on what you drew. You can also select an empty space and Image Wand will look at the rest of your Note to identify a context for which it will create an image for you.

Image Wand is now expected late 2024 or early 2025.

Camera Control in iPhone 16 Pro

A new feature in iPhone 16 Pro relies on visual intelligence and AI to handle some tasks. You can point your camera, for example, at a restaurant to get reviews or menus. It will also be possible to use this feature to access third-party tools for more specific information, such as accessing ChatGPT.

Additional visual tools are coming. For example, Siri will be able to complete in-app requests and take action across apps, such as finding images in your collection and then editing them inside another app.

Coming soon: Siri gains context and ChatGPT

ChatGPT integration in Siri is expected to debut at the end of the year, with additional enhancements to follow. The idea is that when you ask Siri a question, it will try to answer using its own resources; if it is unable to do so it will ask whether you want to use ChatGPT to get the answer. You don’t have to, but you will get free access to using it if you choose. Privacy protections are built in for users who access ChatGPT — IP addresses are obscured, and OpenAI won’t store requests. 

Siri will also get significant improvements to deliver better contextual understanding and powerful predictive intelligence based on what your devices learn about you. You might use it to find a friend’s flight number and arrival time from a search through Mail or to put together travel plans — or any other query that requires contextual understanding of your situation. 

The contextual features should appear next year.

On-screen awareness, but not until 2025

A new evolution in contextual awareness is scheduled to arrive at some point in 2025. This will give Siri the ability to take and use information on your display. The idea here is that whatever is on your screen becomes usable in some way — you might use this to add addresses to your contacts book, or to track threads in an email, for example. It’s a profound connection between what you do on your device and wherever you happen to be.

Another, and perhaps even more powerful, improvement will allow Siri to control apps, and because it uses genAI, you’ll be able to pull together a variety of instructions and apps — such as editing an image and adding it to a Note without having to open or use any apps yourself. This kind of deep control builds on the accessibility tools Apple already has and leans into some of the visionOS user interface improvements.

It’s another sign of the extent to which user interfaces are becoming highly personal.

Where can I get Apple Intelligence?

Apple has always been quite clear that Apple Intelligence will first be made available in beta in US English. During beta testing, Apple adjusted this slightly so that these tools work on any compatible iPhone running US English as its language and for Siri.

The company will introduce Apple Intelligence with localized English in Australia, Canada, New Zealand, South Africa, and the UK in December. Additional language support — such as Chinese, French, Japanese, and Spanish — is coming next year.

What devices work with Apple Intelligence?

Apple Intelligence requires an iPhone 15 Pro, iPhone 15 Pro Max, or iPhone 16 series device. It also runs on Macs and iPads equipped with an M1 or later chip.

What AI is already inside Apple’s systems?

All these features are supplemented by numerous forms of AI tools Apple already has in place across its platforms, principally around image vision intelligence and machine learning. You use these built-in applications each time you use FaceID, run facial recognition in Photos, or make use of the powerful Portrait Mode or Deep Fusion features when taking a photograph.

There are many more AI tools, from recognition of addresses and dates in emails for import into Calendar to VoiceOver all the way to Door Detection, even the Measure app on iPhones. What’s changed is that while Apple’s deliberate focus had been on machine-learning applications, the emergence of genAI unleashed a new era in which the contextual understanding available to LLM models uncovered a variety of new possibilities.

The omnipresence of various kinds of AI across the company’s systems shows the extent to which the dreams of Stanford researchers in the 1960s are becoming real today.

An alternative history of Apple Intelligence

Apple Intelligence might appear to have been on a slow train coming, but the company has, in fact, been working with AI for decades.

What exactly is AI?

AI is a set of technologies that enable computers and machines to simulate human intelligence and problem-solving capabilities. The idea is that the hardware becomes smart enough to learn new tricks based on what it learns, and carries the tools needed to engage in such learning.

To trace the trail of modern AI, think back to 1963, when computer scientist and LISP inventor John McCarthy launched the Stanford Artificial Intelligence Laboratory (SAIL). His teams engaged in important research in robotics, machine-vision intelligence, and more.

SAIL was one of three important entities that helped define modern computing. Apple enthusiasts will likely have heard of the other two: Xerox’s Palo Alto Research Center (PARC), which developed the Alto that inspired Steve Jobs and the Macintosh, and Douglas Engelbart’s Augmentation Research Center. The latter is where the mouse concept was defined and subsequently licensed to Apple. 

Important early Apple luminaries who came from SAIL included Alan Kay and Macintosh user interface developer Larry Tesler — and some SAIL alumni still work at the company.

“Apple has been a leader in AI research and development for decades,” pioneering computer scientist and author Jerry Kaplan told me. “Siri and face recognition are just two of many examples of how they have put this investment to work.”

Back to the Newton…

Existing Apple Intelligence solutions include things we probably take for granted, going back to the handwriting recognition and natural language support in 1990’s Newton. That device leaned into research emanating from SAIL — Tesler led the team, after all. Apple’s early digital personal assistant first appeared in a 1987 concept video and was called Knowledge Navigator. (You can view that video here, but be warned, it’s a little blurry.)

Sadly, the technology couldn’t support the kind of human-like interaction we expect from ChatGPT, and (eventually) Apple Intelligence. The world needed better and faster hardware, reliable internet infrastructure, and a vast mountain of research-exploring AI algorithms, none of which existed at that time.  

But by 2010, the company’s iPhone was ascendant, Macs had abandoned the PowerPC architecture to embrace Intel, and the iPad (which cannibalized the netbook market) had been released. Apple had become a mobile devices company. The time was right to deliver that Knowledge Navigator. 

When Apple bought Siri

In April 2010, Apple acquired Siri for $200 million. Siri itself is a spinoff from SAIL, and, just like the internet, the research behind it emanated from a US Defense Advanced Research Projects Agency (DARPA) project. The speech technology came from Nuance, which Apple acquired just before Siri would have been made available on Android and BlackBerry devices. Apple shelved those plans and put the intelligent assistant inside the iPhone 4S (dubbed by many as the “iPhone for Steve,” given Steve Jobs’ death around the time it was released).

Highly regarded at first, Siri didn’t stand the test of time. AI research diverged, with neural networks, machine intelligence, and other forms of AI all following increasingly different paths. (Apple’s reluctance to embrace cloud-based services — due to concerns about user privacy and security — arguably held innovation back.)

Apple shifted Siri to a neural network-based AI system in 2014; it used on-device machine learning models such as deep neural networks (DNN), n-grams and other techniques, giving Apple’s automated assistant a bit more contextual intelligence. Apple Vice President Eddy Cue called the resulting improvement in accuracy “so significant that you do the test again to make sure that somebody didn’t drop a decimal place.”

But times changed fast.

Did Apple miss a trick?

In 2017, Google researchers published a landmark research paper, “Attention is All you Need.” This proposed a new deep-learning architecture that became the foundation for the development of genAI. (One of the paper’s eight authors, Łukasz Kaiser, now works at OpenAI.)

One oversimplified way to understand the architecture is this: it helps make machines good at identifying and using complex connections between data, which makes their output far better and more contextually relevant. This is what makes genAI responses accurate and “human-like” and it’s what makes the new breed of smart machines smart.

The concept has accelerated AI research. “I’ve never seen AI move so fast as it has in the last couple of years,” Tom Gruber, one of Siri’s co-founders, said at the Project Voice conference in 2023.

Yet when ChatGPT arrived — kicking off the current genAI gold rush — Apple seemingly had no response. 

The (put it to) work ethic

Apple’s Cook likes to stress that AI is already in wide use across the company’s products. “It’s literally everywhere on our products and of course we’re also researching generative AI as well, so we have a lot going on,” he said. 

He’s not wrong. You don’t need to scratch deeply to identify multiple interactions in which Apple products simulate human intelligence. Think about crash detection, predictive text, caller ID based on a number not in your contact book but in an email, or even shortcuts to frequently opened apps on your iPhone. All of these machine learning tools are also a form of AI. 

Apple’s CoreML frameworks provide powerful machine learning frameworks developers can themselves use to power up their products. Those frameworks build on the insights Adobe co-founder John Warnock had when he figured out how to automate the animation of scenes, and we will see those technologies widely used in the future of visionOS.

All of this is AI, albeit focused (“narrow”) uses of it. It’s more machine intelligence than sentient machines. But in each AI application it delivers, Apple creates useful tools that don’t undermine user privacy or security.

The secrecy thing

Part of the problem for Apple is that so little is known about its work. That’s deliberate. “In contrast to many other companies, most notably Google, Apple tends not to encourage their researchers to publish potentially valuable proprietary work publicly,” Kaplan said.

But AI researchers like to work with others, and Apple’s need for secrecy acts as a disincentive for those in AI research. “I think the main impact is that it reduces their attractiveness as an employer for AI researchers,” Kaplan said. “What top performer wants to work at a job where they can’t publicize their work and enhance their professional reputation?” 

It also means the AI experts Apple does recruit subsequently leave for more collaborative freedom. For example, Apple acquired search technology firm Laserlike in 2018, and within four years, all three of that company’s founders had quit. And Apple’s director of machine learning, Ian Goodfellow (another a SAIL alumni), left the company in 2022. I imagine the staff churn makes life tough for former Google Chief of Search and AI John Giannandrea, who is now Apple’s senior vice president of machine learning and AI strategy. 

That cultural difference between Apple’s traditional approach and the preference for open collaboration and research in the AI dev community might have caused other problems. The Wall Street Journal reported that at some point both Giannandrea and Federighi were competing for resources to the detriment of the AI team. 

Despite setbacks, the company has now assembled a large group of highly regarded AI pros, including Samy Bengio, who leads company research in deep learning. Apple has also loosened up a great deal, publishing research papers and open source AI software and machine learning models to foster collaboration across the industry.

What next?

History is always in the rear view mirror, but if you squint just a little bit, it can also show you tomorrow. Speaking at the Project Voice conference in 2023, Siri co-founder Adam Cheyer said: “ChatGPT style AI…conversational systems…will become part of the fabric of our lives and over the next 10 years we will optimize it and become accustomed to it. Then a new invention will emerge and that will become AI.”

At least one report indicates Apple sees this evolution of intelligent machinery as foundational to innovation. While that means more tools, and more advances in user interfaces, each those steps leads inevitably toward AI-savvy products such as AR glasses, robotics, health tech — even brain implants

For Apple users, the next step — Apple Intelligence — arrives this fall.

Please follow me on Mastodon, or join me in the AppleHolic’s bar & grill and Apple Discussions groups on MeWe.

September’s Patch Tuesday update fixes 4 zero-days

Addressing four zero-days flaws (CVE-2024-38014, CVE-2024-38217, CVE-2024-43491 and CVE-2024-38217), this month’s Patch Tuesday release from Microsoft includes 79 updates to the Windows platform. There are no patches to Microsoft Exchange Server or the company’s development tools (Visual Studio or .NET). And Microsoft addressed a recently exploited vulnerability in Microsoft Publisher with two critical updates and nine patches rated important for Microsoft Office. 

Significant testing will be required for this month’s Microsoft SQL Server patches, which affect both server and desktop components — with a focus on application installations due to a change in how Microsoft Installer handles changes and installation rollbacks.

The team at Readiness has crafted a useful infographic outlining the risks associated with each update. 

Known issues 

Microsoft always publishes a list of known issues that relate to the operating system and platforms included in each update, including the following two minor issues for September:

  • After installing the Windows update released on or after July 9, 2024, some Windows Servers may experience intermittent interruptions to remote desktop connections. Those using RDP over HTTP while employing a Remote Gateway server are most likely to experience this issue. Microsoft is working on a resolution and published a knowledge article (KB5041160) to assist with mitigations.
  • As a result of the recent updates to Microsoft SharePoint Server, some users are reporting an issue in which SharePoint workflows can’t be published because the unauthorized type is blocked. The issue also generates the event tag “c42q0” in SharePoint Unified Logging System (ULS) logs. In addition, recent changes could cause the deserialization of custom types that inherit from IDictionary to fail. For more information, see KB5043462 on these issues. (Sounds like something from the Succession TV series.)

Due to recent changes to Windows Installer, User Account Control (UAC) does not prompt for credentials on application installation repairs. Once this update (September 2024) has been installed, UAC will again prompt properly. Your scripts will need to be updated if you have not already accounted for this change. 

Though Microsoft has provided documentation on avoiding the issue by disabling this feature in UAC, we think this is a much-needed change and recommend following this latest best practice.

Major revisions 

This month, Microsoft published the following major revisions to past security and feature updates, including:

  • CVE-2020-17042: Windows Print Spooler Remote Code Execution Vulnerability. This print spooler update was first released in November 2020. This is an information update to reflect that Windows Server 2022 (Core) is now affected.
  • CVE-2024-30077: Windows OLE Remote Code Execution Vulnerability. This two-month-old patch from Microsoft has been updated to include support for the ARM platform. 
  • CVE-2024-35272: SQL Server Native Client OLE DB Provider Remote Code Execution. First released in July, the affected software table has been updated to include entries for Visual Studio 2019 and 2022. No further action required.
  • CVE-2024-38138: Windows Deployment Services Remote Code Execution Vulnerability. This is a documentation update to a patch released last month to include support for all supported versions of Windows Server. No further action required.

Unusually, we have a patch revision that is not strictly documentation related. This month, it’s CVE-2024-38063 (Windows TCP/IP Remote Code Execution Vulnerability). Unlike other revisions, this latest version of a critical network patch will require testing as if it were a new update. System administrators need to take this latest patch revision seriously and test before (re)deployment.

Testing guidelines

Each month, the Readiness team analyzes the latest Patch Tuesday updates and provides detailed, actionable testing guidance based on a large application portfolio and a detailed analysis of the patches and their potential impact.

For September, we have grouped the critical updates and required testing efforts into separate product and functional areas including:

Microsoft SQL Server

Microsoft released several updates to the Microsoft SQL Server platform that affects both Windows desktops and SQL Server installations, including:

  • A significant update to all supported versions (2016-2022) of Microsoft SQL Server that will require a full installation test. 
  • An updated core Windows library (SQLOLEDB) that helps Windows applications communicate with SQL Server databases and tools. Though Microsoft rated this change low-risk, Readiness recommends a portfolio analysis that highlights all apps that depend on this data-bound communication approach and a full test cycle for each one identified.

Due to the nature of this September SQL Server update, we highly recommend testing the patch itself and the patching process — with a view to the patch REMOVAL process. We understand that this will require time, skill, and effort — but it will be better than a full restore from backup. 

Windows

Microsoft made networking and memory handling security issues a focus this month with the following changes to Windows:

  • Due to an update to 64-bit to 32-bit memory handling in Windows (called thunking), 32-bit Camera applications will require testing on 64-bit machines this month. Using Microsoft Teams or playing a video from a USB drive would provide good testing coverage for this change.
  • Virtual Machines (VMs) that require a VPN will require connectivity testing. In addition, the following protocols — PPP, PPTP, SSTP — will require a basic connectivity test. 
  • A minor update to Windows defender will require basic testing for endpoint security.
  • A minor update to core networking functions will require a test of high network traffic this month. The focus should be on the transfer of large files using applications such Teams, Outlook and Microsoft Edge.

Microsoft delivered a significant update to the MSI Installer (application installer) sub-system that will require application install level testing for a portion of your portfolio. Part of this update relates to how shell links are handled in the storage subsystem, which might cause redirected folders or shortcuts to behave unexpectedly during an installation — particularly on secure or locked-down configurations.

We suggest that installations, rollbacks, un-installations and UAC checks be validated this month. Checking for “zero” exit codes on the MSI Installer log is always a good start.

Windows lifecycle and enforcement updates

This section contains important changes to servicing, significant feature depredations, and security related enforcements across the Windows desktop and server platforms.

  • Enforcements: Microsoft Entra now requires TLS 1.2 (using the latest Microsoft cryptographic libraries) as defined by RFC5246. Microsoft has published several scripts to assist with assessing whether your clients are using the latest libraries and protocols (they’re found here).
  • Lifecycle: General support for Microsoft SQL Server 2019 ends in January 2025. Given the large number of updates to this aging server, it might be time to upgrade.

Mitigations and workarounds

Microsoft did not publish any mitigations or workarounds this month.

Each month, we break down the update cycle into product families (as defined by Microsoft) with the following basic groupings: 

  • Browsers (Microsoft IE and Edge).
  • Microsoft Windows (both desktop and server).
  • Microsoft Office.
  • Microsoft Exchange Server.
  • Microsoft Development platforms (ASP.NET Core, .NET Core and Chakra Core).
  • Adobe (if you get this far).

Browsers

Microsoft’s Edge browser no longer synchronizes exactly with Patch Tuesday; there were several updates to Microsoft’s version of the Chromium browser that address the following reported vulnerabilities:

Once we are done with the Microsoft updates, we can focus on these Chromium patches:

After checking for compatibility or suitability challenges presented by these changes, we have not seen anything in the Edge or Chromium update that could affect most enterprise deployments. Add these browser updates to your standard release schedule.

Windows

Microsoft released two critical rated updates to the Windows platform (CVE-2024-38119 and CVE-2024-43491) and 43 patches rated important. The following Windows features have been updated:

  • Windows Update and Installer.
  • Windows Hyper-V.
  • Windows Kernel and Graphics (GDI).
  • Microsoft MSHTML and Mark of the Web.
  • Remote Desktop (RDP) and TCP/IP subsystems.

The real concern is that three of these vulnerabilities (CVE-2024-38014, CVE-2024-38217, CVE-2024-43491 have been reported as exploited. In addition, another reported vulnerability in the Windows HTML subsystem (CVE-2024-38217) has been reported as publicly disclosed. Given these four zero-days, we recommend that you add these Windows updates to your Patch Now release schedule.

Microsoft Office 

Microsoft addressed two critical vulnerabilities in the SharePoint platform (CVE-2024-38018 and CVE-2024-43464) that will require immediate attention. There are nine other updates rated important that affect Microsoft Office, Publisher and Visio. Unfortunately, CVE-2024-38226 (which affects Publisher) has been reported as exploited in the wild by Microsoft. If your application portfolio does not include Publisher (many don’t) then add these Microsoft updates to your standard patch release cycle.

Microsoft SQL (nee Exchange) Server 

This month brings a significantly larger update to the Microsoft SQL Server platform with 15 updates (all) rated as important. There are no reports of public disclosures or active exploits, and these patches cover the following broad vulnerabilities:

  • Microsoft SQL Server Native Scoring Remote Code Execution Vulnerability.
  • Microsoft SQL Server Native Scoring Information Disclosure Vulnerability.
  • Microsoft SQL Server Information Disclosure Vulnerability.
  • Microsoft SQL Server Elevation of Privilege Vulnerability.

Though there will be a significant testing profile this month, affecting both server and desktop systems, we suggest you add these SQL Server patches to your standard release schedule. 

Microsoft development platforms 

No development tools or features (Microsoft Visual Studio or .NET) have been updated this month.

Adobe Reader (and other third-party updates) 

Things are a little different this month for Adobe Reader. Normally, Microsoft releases an Adobe Reader update to the Windows platforms. Not so, this month. 

Adobe Reader has been updated (APSB24-70) but has not been included in the Microsoft release. This month’s Adobe Reader update addresses two critical memory-related security vulnerabilities and should be added to your standard app release cycle.

Apple gets ready for app sideloading on EU iPads

Apple didn’t make a song and dance about it during this week’s iPhone 16 launch, but one other thing that’s about to change (at least in Europe) is that it will support third-party app stores with the release of iPad OS 18. (It already supports this on iPhones in the EU.

We knew this was coming. 

European regulators decided Apple needed to open up its platform earlier this year when they imposed requirements in the Digital Markets Act (DMA). What we don’t yet know is the extent to which the move to open up iPads and iPhones to this kind of competition will leave European customers vulnerable to security and privacy attacks

Changing the story

We also don’t yet know whether every store that appears will be legitimate, or whether their security procedures will be as rock solid as those Apple provides. 

In part, that’s because we can’t predict how stable those regimes will become, or the extent to which increasingly well-resourced hackers will identify and exploit vulnerabilities in third-party app shops. That’s the big experiment that’s really taking place here, and we won’t see the results of this regulatory dedication to market ‘liberalization’ for some time to come.

It’s hard to believe Apple is having a good time in Europe. The bloc just demanded $14 billion in tax from the company, and regulators seem resistant to giving Apple the transparency it needs before offering Apple Intelligence there. 

Your private answer

Privacy is a core commitment to Apple. It works hard to protect it. And yet, the regulators say the company’s demand for transparency around how the DMA will be applied to these features in the EU shows how anti-competitive the company is.

That’s a stretch. Apple’s argument is predicated on the nature of the personal data its system can access on devices. That information is personal, and the company is committed to keeping it that way. This’s why Apple Intelligence is being developed as a super-private AI service you can use when you want to hold your data close. 

If Apple finds itself forced to make that information available to third parties, then what will be the consequences on personal privacy? When you have a regulator who seems to think it’s a victory to play ‘Fortnite’ on her iPhone, then Apple would probably prefer to negotiate with someone possessed of more nuance. Sometimes things get worse before they get better.

Opening up…

Context aside, the addition of iPads to the open market does expand the number of potential consumers third-party stores can approach. 

However, it’s fair to say that developers have so far been pretty slow at taking Apple up on the terms under which it has so far offered to open up app store access. I suspect further compromise will be reached, but I also think Apple has the right to ensure its business is sustainable; I doubt critics will get a free ride, no matter how entitled to one they believe they are. 

In the end, the big question around the matter never seems to be asked. No one yet has stuck their neck above the parapet to ask how much profit a business should legitimately make? It is amusing the extent to which business-backed political entities everywhere want to avoid defining an ethical approach to profit margins. 

Perhaps they fear losing election contributions if they do.

Let the games begin

Nevertheless, the Great European App Store experiment is under way, and while the number of third-party stores that have appeared so far is limited, this may change. As well as Apple’s App Store, European iPhone and iPad users can now pick between Setapp MobileAltStore PALAptoidMobivention, and the Epic Games Store. (Two of these are games stores, one a B2B white label app distro service, SetApp is an app subscription service, and Aptoid is an open-source friendly indie app store.)

From baby acorns, new trees grow. But the way I expect this to play out is that as the number of such stores grows, the sector will become more competitive, and then grow a bit until M&A action starts. Once the inevitable market consolidation does take place, it seems reasonable to expect we’ll end up with a couple of stores that have unique USPs, and two or three larger concerns, one of which may (or may not) be Apple’s App Store. 

That’s assuming Apple’s concerns around platform security and third-party apps are never realized; if they are, consumers will flock to the only secure store they know. As of Monday, EU consumers on iPads as well as iPhone will be able to try their luck. Good luck with that.

Please follow me on LinkedInMastodon, or join me in the AppleHolic’s bar & grill group on MeWe.

New brain-on-a-chip platform to deliver 460x efficiency boost for AI tasks

The Indian Institute of Science (IISc) has announced a breakthrough in artificial intelligence hardware by developing a brain-inspired neuromorphic computing platform. Capable of storing and processing data across 16,500 conductance states in a molecular film, this new platform represents a dramatic leap over traditional digital systems, which are limited to just two states (on and off).

Sreetosh Goswami, assistant professor at the Centre for Nano Science and Engineering (CeNSE), IISc, who led the research team that developed this platform, said that with this discovery, the team has been able to nail down several unsolved challenges that have been lingering in the field of neuromorphic computing for over a decade.